Refund Policy

Our promise

If you buy the LSO Certification course ($80 AUD) and it isn't what you expected, you can have your money back within 7 days of purchase — provided you haven't started the final exam and no certificate has been issued. We would rather you try the free Module 1 first, but we won't hold you to that.

How to ask

1. Email apps@zone.net.au from your account email address, or tell us the email you registered with.
2. Say you would like a refund. You don't need to give a reason.
3. We will confirm and refund the amount you actually paid to the original card. Banks usually show it within 5–10 business days. Your enrolment is then closed and access ends.

What isn't refundable

• Requests made more than 7 days after purchase, or after the final exam has been started or a certificate issued, where you simply changed your mind.
• Failing the exam. You have 3 attempts and unlimited module quiz retakes.
• Enrolments ended for breaching the Terms of Service (for example cheating).
• Amounts discounted by a coupon — we refund what you paid, not the list price.

Your rights under consumer law

This policy is in addition to, not instead of, your statutory rights. Under the Australian Consumer Law you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. New Zealand customers have equivalent rights under the Consumer Guarantees Act 1993.

For example, if the course is materially not as described, or you can't access the content you paid for because of a fault on our side that we can't fix, you are entitled to a remedy — even after the 7 days.

Payment problems

Charged twice, charged but no access, or something looks wrong? Email apps@zone.net.au before contacting your bank — we can usually fix it the same day, and a bank dispute suspends your access while it is investigated.

Contact

apps@zone.net.au · Flying Pictures Laser Show Systems · ABN 81 394 284 413